Questions and Answers

If you encounter technical problems connecting, you can try the following solutions :

Click on "Forgot your password ?" and clear out the cache of your browser. To do so, go to the settings of your browser, search for "cookies," and delete all of them.
If you receive a notification indicating that your account is blocked, please send an email to your Velan contact to solve the problem.

It is possible that you are experiencing a loss of connection.
Another possibility is that the cached version of the website is not up to date. Try clearing your cookies, as explained above.

If your account has been blocked, you need to contact your Velan contact by email to solve the problem.

If you are not able to download your order, try the following solutions:

Double-click on the download icon, which is located in the upper right corner and is symbolized by a cross.
Are you able to connect? If not, try to do so. If you still can't, try the previous steps.

To submit a document, start by selecting the desired submission type by clicking on the dropdown menu located at the top right corner of the screen. Click on "the relevant command" and then "the plus icon" to access the document submission functionality. Fill in the required fields.

Click to choose the amendment number.
Choose the assigned poste by clicking on the "pencil icon."
Enter the reference number
Select the required document by clicking on the "paperclip icon" before proceeding with the submission by clicking on "deposit."
An icon indicating that the document has been successfully submitted should appear.

To submit the document, start by selecting the desired submission type by clicking on the dropdown menu located at the top right corner of the screen. Click on "the relevant command" and then "the plus icon" to access the document submission functionality. Fill in the required fields.

Write the reference number.
Choose the assigned poste by clicking on the "pencil icon."
Enter the indice of the document
Select the required document by clicking on the "paperclip icon" before proceeding with the submission by clicking on "deposit."
A notification in the right corner of the page should appear and indicate that the document has been successfully submitted.

Click on the calendar and enter the start and end date of the document
Select the location of the meeting document
Enter the relevant client
Choose the assigned poste by clicking on the "pencil icon."
Enter the operation that was performed.
Select the required document by clicking on the "paperclip icon" before proceeding with the submission by clicking on "deposit."
A notification in the right corner of the page should appear and indicate that the document has been successfully submitted.

Write the reference number.
Choose the assigned poste by clicking on the "pencil icon."
Select the required document by clicking on the "paperclip icon" before proceeding with the submission by clicking on "deposit."
A notification in the right corner of the page should appear and indicate that the document has been successfully submitted.

Write the reference number
Choose the asigned poste by clicking on the "pencil icon."
Enter the indice of the quality plan/Training Technical Plan
Select the required document by clicking on the "paperclip icon" before proceeding with the submission by clicking on "deposit."
A notification in the right corner of the page should appear and indicate that the document has been successfully submitted.

Write the amendment number.
Choose the article code
Choose the assigned poste by clicking on the "pencil icon."
Select the,required document" by clicking on the "paperclip icon" before proceeding with the submission by clicking on "deposit."
A notification in the right corner of the page should appear and indicate that the document has been successfully submitted.

Yes, you can associate multiple email addresses with the same code company. However, it is important to ensure that all the email addresses share the same company code.

Yes, you can use the same e-mail address for several persons because the email is the way to log in. Make sure to put the same company code.